Privacy Policy
Last updated: April 2026
We, the legal owner of The Açai Club, understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
1. Who We Are
The Açai Club is a food and beverage business operating stores in Reading, Beaconsfield, and Datchet, UK. Our registered address is 10a High Street, Datchet, United Kingdom SL3 9EA.
Our online ordering system is operated by EPoS Technologies Limited, whose registered office is 11 Wharf Road, Enfield, EN3 4TA, Middlesex, United Kingdom.
2. Your Rights
As a data subject under the UK GDPR, you have the right to:
- Be informed about how we collect and use your personal data
- Access the personal data we hold about you
- Rectification of inaccurate or incomplete data
- Erasure ("right to be forgotten")
- Restrict or object to processing of your data
- Data portability
If you have a complaint about how we handle your data, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.
3. What Data We Collect
Depending on how you use our site and services, we may collect:
- Name, email address, and telephone number
- Delivery or billing address (when placing orders)
- Order history and preferences
- IP address, browser type, and operating system
- Usage data (pages visited, time on site)
Payment information is processed securely by Stripe and is never stored on our systems.
4. How We Use Your Data
We use your data to:
- Process and fulfil your orders
- Manage your loyalty rewards account
- Send order confirmations and service updates
- Respond to enquiries
- Improve our website and services
- Send marketing communications (only with your consent)
5. Cookies
Our website uses cookies to improve your browsing experience. Strictly necessary cookies ensure the site works as intended. We may also use analytics cookies (e.g. Google Analytics) to understand how visitors use the site. You can control cookie settings through your browser at any time.
6. Data Sharing
We do not sell your personal data. We may share it with trusted third-party service providers (such as our ordering platform, payment processor Stripe, and email service providers) solely to operate our business. All processors are bound by appropriate data processing agreements.
7. Data Retention
We retain your personal data only as long as necessary for the purposes it was collected, or as required by law. You may request deletion of your data at any time by contacting us.
8. Contact Us
For any questions about this Privacy Policy or to exercise your data rights, please contact us:
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically.